Canberra Orders an Inquiry Into Australia Post’s Future as Letter Volumes Keep Falling

The federal government has asked a parliamentary committee to work out how to keep Australia Post viable. Communications Minister Anika Wells announced on Friday 30 October that the House of Representatives Standing Committee on Communications, the Arts and Sport will hold an inquiry into Australia’s postal network.

The problem

The minister’s release points to fewer letters, declining foot traffic in some post offices and the growth of global marketplace retailers reshaping postal markets. The ABC reported that about 1.42 billion letters were sent through Australia Post last financial year, down 14.7% on the year before.

“Changing consumer behaviour and commercial conditions present significant challenges to the sustainability of our national postal service, reflecting experiences globally,” Ms Wells said. “That’s why I’ve asked the House committee to explore how we can better support a sustainable and accessible postal service that delivers for all Australians.”

What the committee will look at

According to the release, the committee will consider opportunities to enhance or diversify the services available through the post office network, with a focus on community and commercial sustainability. It plans to report in the second quarter of 2027.

Committee chair Susan Templeman said the inquiry “will provide an opportunity for the Committee to hear from stakeholders and the broader community on options for the future of postal services.”

The reaction

An Australia Post spokesperson told the ABC: “For several years, we have highlighted the growing challenges facing Australia Post, which are shared by postal organisations around the world. We welcome the government’s action to address these challenges and support our long-term sustainability.”

The Communication Workers Union called the inquiry a positive step. National Secretary Shane Murphy said: “Uniform pricing and service obligations underpin the integrated network that ensures Australians can participate equally in the national economy, regardless of where they live or operate a business from.”

Why business should take part

For small businesses, particularly online sellers and those in regional areas, the post office network is part of the supply chain. Any change to pricing, service obligations or the shape of the retail network will flow through to delivery costs and access. The inquiry is the formal opportunity to say so.

Sources: Minister for Communications media release, 30 October 2026; ABC News, 30 October 2026.